1. Responsible for Treatment
The online shop telheirosantos.co.uk is owned by:
TELHEIRO SANTOS - COMÉRCIO DE VINHOS E PRODUTOS ALIMENTARES, LDA
NIF: 514 520 211
Legal seat: Avenida Xanana Gusmão, 363, 1.º Dt.º, 4460-840 Custóias, Matosinhos, Portugal
Email: geral@telheirosantos.pt
Telephone: +351 963 786 565 (call national mobile network)
Address for returns and sales contacts:
Herdade da Manjoa, Nossa Sra das Neves, 7800-651 Beja
2. Personal Data Collected
We may collect the following personal data:
- Name, email, telephone and address
- TIN and invoicing data
- Order data and purchase history
- Payment details (processed by MB WAY, PayPal or banks)
- Messages submitted via forms (Forminator)
- Technical browsing data (IP, device, pages visited)
3. Purposes of processing
Personal data is processed for:
- Order processing and dispatch
- Issuing invoices and complying with tax obligations
- Customer communication and support
- Marketing and sending newsletters (with consent)
- Navigation statistics and site optimisation (Google Site Kit)
- Protection against spam and abusive access (Google reCAPTCHA)
4. Data Sharing
The data may be shared with:
- Carriers for parcel delivery
- Payment entities (MB WAY, PayPal, banks)
- IT and analytics service providers (Google Site Kit, Rank Math, reCAPTCHA)
- Tax authorities or other public entities, when required by law
5. Data retention
- Invoicing data: 10 years (by tax law)
- Customer account: while active
- Contact forms: up to 2 years
- Cookies: up to 24 months, depending on the category
6. Holders' rights
The customer can exercise the following rights:
- Access, rectification and updating
- Deleting and limiting treatment
- Data portability
- Opposition to treatment
- Withdrawal of consent (where applicable)
Requests should be sent to geral@telheirosantos.pt.
If you feel that your rights are not being respected, you can submit a complaint to CNPD - National Data Protection Commission.
7. Security
Telheiro Santos adopts appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure.
8. Cookies
The website uses cookies to improve the user experience.
Types of Cookies
- Essential: necessary for the site to function (cart, checkout, session).
- Functional: allow you to save preferences, such as language.
- Analytical: analyse the use of the site (Google Analytics via Site Kit).
- Security: used by Google reCAPTCHA to prevent spam.
Cookie management
The user can accept, refuse or configure cookies via the website banner. You can also manage cookies directly in your browser settings.
9. Changes to the Policy
Telheiro Santos may review and update this Privacy and Cookies Policy at any time. Changes take effect from their publication on telheirosantos.co.uk.
